Returns and Exchanges Policy

At AUM PERFUMES, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward Returns and Exchanges policy to ensure a hassle-free experience.

1. Returns

1.1 Eligibility for Returns:

You may return items within 14 days of the delivery date for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

1.2 Return Process:

To initiate a return, please contact our customer service team at [info@aumperfumes.com] with your order number and the reason for the return. Our team will guide you through the return process and provide you with a return authorization.

1.3 Return Shipping:

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., wrong item shipped). We recommend using a trackable shipping method for your return.

1.4 Refund Process:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.

2. Exchanges

2.1 Eligibility for Exchanges:

You may exchange items within 14 days of the delivery date. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as received.

2.2 Exchange Process:

To initiate an exchange, please contact our customer service team at [info@aumperfumes.com] with your order number and details of the item you want to exchange. Our team will guide you through the exchange process and provide you with an exchange authorization.

2.3 Exchange Shipping:

Customers are responsible for the shipping costs associated with the exchange, unless the exchange is a result of our error (e.g., wrong item shipped). We recommend using a trackable shipping method for your exchange.

2.4 Replacement Item:

Upon receiving the returned item, we will process the exchange and ship the replacement item to you promptly. If the item is out of stock, we will contact you to discuss alternative options.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [info@aumperfumes.com] with photos of the damaged or defective product, as well as your order number. We will arrange for a replacement or issue a refund, including any applicable shipping costs.

4. Contact Us

If you have any questions or concerns about our Returns and Exchanges Policy, please contact our customer service team at [info@aumperfumes.com].

Thank you for choosing Royal Perfumery. We appreciate your business!