Consumer Rights & Policies
What is ECC‑Net?
The European Consumer Centres Network (ECC‑Net) informs and assists consumers about their rights when shopping in another EU country, Iceland, or Norway. It ensures consistent application of consumer-protection laws across the EU.
Your rights as a consumer in the EU
- Right to accurate information – access to full details of products and services before buying.
- Right to withdraw (cooling-off) – most online or distance contracts may be cancelled within 14 calendar days without penalty or reason.
- Right to legal guarantee – at least a 2‑year guarantee on new goods throughout the EU.
- Right to complain – via your local ECC or through the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
How to exercise your right of withdrawal
- Send a written withdrawal request (e‑mail or contact form).
- Return the items in original condition and packaging.
- Receive a refund within 14 days of receipt of returned goods.
UK Consumer Policy
- 14‑day cooling‑off under the Consumer Contracts Regulations 2013 for distance purchases—goods or services—counting from the day after delivery or contract agreement.
- Refunds must be issued within 14 days of cancellation.
- Goods must be of satisfactory quality, fit for purpose and as described under the Consumer Rights Act 2015; short-term rejection within 30 days, and longer-term rights up to 6 years in England and Wales (5 years in Scotland).
- Dispute resolution via ADR or by contacting Trading Standards or the Competition and Markets Authority.
US Consumer Policy
- 3‑day cooling‑off on door-to-door sales over $25 under the FTC Cooling-Off Rule—cancellation must be sent by midnight of the third business day.
- Warranty protections under the Magnuson‑Moss Warranty Act: written warranties must be clear and meet federal standards.
- Truthful advertising required by the FTC and by state laws (such as UDAP statutes).
- Complaint channels: via the FTC, your state Attorney General, or small-claims court.